All international customers are responsible for their own customs fees. The amount of the customs fees depends on the stated retail value of the product on the shipping form. All shipments that are not mentioned on the modified form at full sales value are void for any postage insurance if the item is lost during transport. Only items that are submitted at full retail value have insurance coverage for the full value of the item. All shipping costs are for your own account.
It is the responsibility of the customer to fully state and verify the correct mailing address when placing an order. If changes need to be made to the contact details or shipping details, it must be communicated to us before the shipment. All shipments sent with PostNL are sent by registered mail within the Netherlands and are insured for the entire purchase amount. Shipments outside the Netherlands are insured up to € 250. If you choose to ship with FedEx, the package can be insured for the entire amount.
The following fixed prices apply to shipping:
All the products are made to order. As soon as an order has been placed and received, it is therefore impossible to reverse this. We cannot cancel your order or refund your payment afterwards. By making payment, you agree to our terms and conditions. Changing your mind, or an employee, family member or friend who has been purchased on your behalf with your payment details, is no excuse for a refund or cancellation.
I accept the following payment options:
- Bank transfer
RETURN & EXCHANGE POLICY
Products can not be returned after ordering because all products are made to order. Before placing an order make sure you have the right size, you are always welcome to come by the studio for measurement or send me an email for help.
I do take responsilibity in case a part of the products breaks down prematurely. In these cases you should contact me and we will see how we can resolve the situation. I advise you that all our products are made from natural materials which need to be handled with care. The materials will age and get a patina, meaning that the colors will change.